For more than sixteen (16) years, T&T Business Etiquette & Protocol institution has provided the highest level of Expertise and training to a diverse group of business professionals on Business Protocol and Etiquette and Professional image. With increased use of digital and social media in the global landscape, the business environment requires employees at all levels within an organization to interact with local and foreign, business and government officials. This necessitates a proper understanding of Protocol and Etiquette and the impact it has on organizations.
Our students range from employees at Private Corporations, Government Ministries and Agencies, University Students and Individuals – so whether you need to develop new competencies or would like to refresh and enhance your current knowledge, this in-depth training will improve and sharpen your skills. We provide expert instruction, coaching and practical exercises throughout the Programme.
Participants will also gain a broad understanding of functional business, Government, and international Protocol.
Upon completion, participants will be able to:
Demonstrate professional conduct in formal environments
Apply protocol principles in corporate and governmental settings
Communicate respectfully across cultures
Strengthen personal image and executive presence
Navigate dining, meetings, and official functions confidently
Topics covered
Protocol & Etiquette Introduction
Why is it important
Where it fits in your organization
Module 1: Business Etiquette
Dress and Grooming
Outperform your Peers
Eye Contact and Eye Signals
Greeting (Shake Hands, Kiss or Bow?)
Handshaking Internationally
Mingling
Handshaking Guidelines
Mingling Proficiency
Module 2: Protocol
Forms of Introduction
Precedence and Hierarchy
Titles and Forms of Address
Managing Official Visitors
Precedence
Seating Strategies
Gift giving and receiving and ethics
Inter-Cultural Awareness
Module 3: Succeeding In The International Arena
Creating a Pre-Meeting Action Plan
Business Customs & Terminology
Leadership Styles
Customer Service
Promoting Culture
Types of Communication
Strategic Do’s and Don’ts
Module 3: Dining Skills
Business Entertaining – Invitations
Receiving Lines
Duties of Hosts and Guests
Seating Yourself and Table Etiquette
Table Posture
Excusing Oneself
Use of Napkins
Toasting
Silverware Handling
Eating Styles: American & Continental Styles of eating
