Housekeeping & Hospitality Skills Training

This programme provides structured training in hotel and guest house housekeeping operations. It focuses on professional cleaning standards, safety practices, and customer service excellence.

Participants gain both theoretical knowledge and hands-on experience at reputable hotels.

Upon completion, participants will be able to:

Course Content

Industry & Operations

Hotel categories and star ratings
Department structures
Housekeeping roles

Cleaning & Safety

Hygiene standards
SOPs
Safety procedures
Chemical handling

Equipment & Supplies

Cleaning equipment
Furniture and fittings
Software and departmental tools

Room & Area Preparation

Daily room servicing
Turn-down services
Deep cleaning
Public area maintenance

Laundry & Linen

Guest laundry services
Linen handling
Uniform management

Customer Service & Professionalism

Guest interaction
Complaint handling
Workplace ethics
Teamwork

Sales & Engagement

Upselling techniques
Guest engagement
Service promotion

Teaching & Learning Methods

Instructional videos
Practical activities
Quizzes
Q&A sessions

Certification

Housekeeping and Hospitality Skills Training

Instructor

Entry Requirements

Programme Details

Designed for:

Career Opportunities:

Event Producer
Event Operations Specialist
Project Assistant
Hybrid Event Planner
Marketing Coordinator
Events Coordinator
Entrepreneur
Promoter
Hospitality Assistant

Housekeeping & Hospitality Skills Training