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(868) 743-0939
businessetiquettespecialist@gmail.com
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About TTBEPS

Setting the Standard in Professional Education

TTBEPS is a specialized professional training institution dedicated to excellence in event management, protocol, etiquette, and hospitality education. 

Our Vision

To be a leading centre of excellence in professional training and development, producing globally competent graduates who exemplify professionalism, ethical conduct, and service excellence in the events, hospitality, and business sectors.

Our Mission

TTBEPS is committed to delivering high-quality, industry-driven education and training that equips learners with the practical skills, professional standards, and critical competencies required to excel in event management, customer service, and protocol. Through experienced faculty, strategic partnerships, and learner-centred delivery, the institution aims to empower individuals to achieve career advancement and contribute meaningfully to national and international industries.

Our Story

Building Professional Excellence Since 2008

T&T Business Etiquette & Protocol Specialists Limited (TTBEPS) was established in 2008 to raise professional standards across Trinidad and Tobago’s business, hospitality, and events industries. We provide industry-focused training in event management, protocol, etiquette, customer service, and hospitality, aligned with international best practices and local realities. Led by experienced professionals and qualified lecturers, our programmes combine practical learning with recognized certification. Our mission is to equip individuals with the skills, confidence, and credibility needed to succeed in real workplace environments.

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Leadership Team

Decades of Experience. One Shared Vision.

Our leaders bring deep industry knowledge, strong ethics, and proven expertise to every programme we deliver.

Margaret
White

Founder & Chairman

With over 34 years of corporate leadership experience and recognized authority in protocol, etiquette, and customer service.

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Dr. Kemide
Antoine

Managing Director & Vice President
An executive leader with extensive expertise in psychology, student services, and institutional administration.
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Kelly-Ann
Connelly-Monsegue

Director & Customer Service Facilitator

A certified etiquette consultant and facilitator with 25+ years in customer service, events management, and administration.

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Curtis
Bachan

Director, TTBEPS

A Director at TTBEPS with over 25 years’ experience in lighting design, technical coordination, and large-scale production management.

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Margaret White

Founder and Chairman

Margaret White is the Founder and Chairman of T&T Business Etiquette & Protocol Specialists Limited, a position she has held for over 18 years. She holds a Master of Business Administration and a Bachelor of Arts in International Business, and brings more than 34 years of professional experience in corporate leadership and service excellence.

She is a Certified Protocol and Etiquette Consultant trained by the Protocol School of Washington, and a Certified Customer Service Consultant with the Service Quality Institute, USA. Margaret spent over 19 years in senior management at a major financial institution and served for more than 18 years as an Executive Member of the Trinidad and Tobago Women’s Cricket Board. She is widely respected for her professionalism, discretion, and commitment to excellence, and is regarded as a leading authority in business etiquette, protocol, and customer service training in Trinidad and Tobago.

Dr. Kemide Antoine

Managing Director and Vice President of Student Support and Administration

Dr. Kemide Antoine is the Managing Director and Vice President of Student Support and Administration at T&T Business Etiquette & Protocol Specialists Limited (TTBEPS). In this executive role, she provides strategic oversight and leadership for student services, administrative operations, and institutional support functions, ensuring the delivery of high-quality, student-centered experiences aligned with the organization’s standards of excellence and professionalism.

With over a decade of professional experience spanning psychology, social services, and developmental practice, Dr. Antoine brings a depth of expertise in human development, guidance, and organizational support to her leadership at TTBEPS. She is responsible for managing all student-related matters, including admissions support, student engagement, conflict resolution, and guidance services, and plays a critical role in shaping policies and practices that support student success and institutional effectiveness.

Dr. Antoine’s background in developmental and counseling psychology informs her executive approach, allowing her to integrate evidence-based, people-focused strategies into administrative leadership. Her work emphasizes professionalism, ethical practice, and continuous development, contributing to an environment that supports both personal growth and academic excellence.

As a senior leader within TTBEPS, Dr. Antoine is committed to advancing the organization’s mission through strategic planning, operational oversight, and a strong focus on service quality. Her leadership continues to strengthen TTBEPS’s reputation for excellence in training, professional development, and student support.

Kelly Ann Connelly-Monsegue

Director and Customer Service Facilitator

Kelly Ann Connelly-Monsegue, Director and Customer Service Facilitator, brings over twenty-five (25) years of experience in Customer Service, Events Management, and Administration. She is trained by the Service Quality Institute (USA) to deliver programmes under its internationally recognised Customer Service Strategy and has been facilitating customer service training programmes for more than fifteen (15) years across multiple sectors.

Throughout her career, Kelly Ann has held a range of customer-focused roles, giving her a strong practical understanding of service excellence, professional conduct, and stakeholder engagement. Her experience in Events Management includes the planning and implementation of high-profile and community-based initiatives such as the Cocktail Reception for the Delegates of the Miss Universe Pageant 1999, community tourism projects hosted by the Tourism Company, and corporate events including Annual General Meetings and Public Board Meetings.

In addition to her work in customer service and events, Kelly Ann has spent over twenty-five (25) years in the field of Administration. She is an experienced Executive Administrator and holds a Post Graduate Certificate in Business Administration. Through Trinidad and Tobago Business Etiquette and Protocol Specialists Limited, Kelly Ann designs and delivers professional development workshops in Events Management, Customer Service, and Business Etiquette. She is a Certified Etiquette Consultant and is widely recognised for her professional, practical, and engaging facilitation style.

CURTIS BACHAN

Director, TTBEPS

Curtis Bachan brings over 25 years of professional experience in the theatre arts industry as a Lighting Designer and Technical Coordinator, having collaborated with directors, choreographers, and production design teams at all major theatres in Trinidad and Tobago. His extensive portfolio includes work on major international productions such as the Miss Universe International Finals (1999, Trinidad), Assistant Production Manager for the opera Madama Butterfly at the 2006 Princeton Summer Festival in New Jersey, USA, and lighting design for the National Carnival Commission Dimanche Gras Show, Take Me Home, at the Queen’s Park Savannah in February 2025. After sixteen years as Technical Coordinator at Queen’s Hall.

Curtis transitioned to self-employment in 2018 and recently graduated with second class honors, attaining a bachelor’s degree in Theatre Arts with a Minor in Film Studies from the University of the West Indies. Curtis has served as a Director at the Trinidad and Tobago Business Etiquette and Protocol Specialists Limited (TTBEPS) for over 10 years. His decades of experience orchestrating complex theatrical productions, combined with his commitment to protocol excellence, make him an invaluable asset in delivering seamless, professional events that exceed expectations.