(868) 219-8470
(868) 743-0939
businessetiquettespecialist@gmail.com
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Certified Excellence

Leaders in Professional Training

Setting the standard for etiquette, events, and hospitality education in Trinidad and Tobago.

Accessibility

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Accessibility

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No Certification?

Struggling to get hired without proper training or certification?

Many employers now require recognized training before they hire, especially in professional and service-based industries. Without proper certification, your application may be ignored, no matter how motivated or capable you are.

Get Trained. Get Certified. Get Ahead.

We prepare you with real skills and recognized qualifications for today’s job market.

Turn Your Interest Into a Career.

Our programmes give you the confidence and experience employers want.

Learn the Skills. Earn the Opportunities.

Practical training that helps you move from student to professional.

From Classroom to Career.

We train you to succeed in real workplaces not just pass exams.

Build Skills That Get You Hired.

Industry-focused training designed to improve your job prospects.

Skills Today. Success Tomorrow.

Build practical experience now to secure better opportunities in the future.

NTA-certified institution with proven standards

ACTT

Accreditation

WHY OUR STUDENTS CHOOSE US?

A Trusted Leader in Professional Training

Our programmes combine professional standards, real-world application, experienced instructors, and recognized certification. With strong industry connections and a learner-centred approach, we prepare students to perform confidently in real workplace environments.

  • Over 75 years of combined faculty experience
  • Practical, industry-focused training approach
  • Strong local and international partnerships
  • Experienced lecturers with Master’s-level qualifications
  • Proven track record with hundreds of trained students
Recognized Training You Can Trust

Our Courses

NTA-approved and industry-aligned courses that strengthen your qualifications and career prospects.

  • Business & Management
  • 120 Hours

Event Management Services (Planning) Level 3

A nationally certified six-month programme that trains students to plan, manage, and deliver professional events from start to finish.

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  • Business & Management
  • 120 Hours

Protocol & Etiquette Training

A professional development programme that builds confidence, cultural awareness, and proper conduct for business, corporate, and formal settings.

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  • Creative Arts & Design
  • 120 Hours

Professional Event Ushering Training

A practical course that prepares participants to serve as professional ushers at ceremonies, concerts, conferences, and formal events.

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  • Business & Management
  • 120 Hours

Event Management Services (Planning) Level 3

A nationally certified six-month programme that trains students to plan, manage, and deliver professional events from start to finish.

View Course
  • Business & Management
  • 120 Hours

Protocol & Etiquette Training

A professional development programme that builds confidence, cultural awareness, and proper conduct for business, corporate, and formal settings.

View Course
  • Creative Arts & Design
  • 120 Hours

Professional Event Ushering Training

A practical course that prepares participants to serve as professional ushers at ceremonies, concerts, conferences, and formal events.

View Course
  • Business & Management
  • 120 Hours

Housekeeping & Hospitality Skills Training

A hands-on hospitality programme that equips students with professional cleaning, safety, and customer service skills for hotels and guest houses.

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  • Creative Arts & Design
  • 120 Hours

Creating A “Wow” Customer Service Experience

You must provide awesome, incredible service. In today's social media world especially, service recovery puts the wow! into service and generates word-of-mouth advertising you couldn't buy if you wanted to.

View Course
  • Business & Management
  • 120 Hours

Housekeeping & Hospitality Skills Training

A hands-on hospitality programme that equips students with professional cleaning, safety, and customer service skills for hotels and guest houses.

View Course
  • Creative Arts & Design
  • 120 Hours

Creating A “Wow” Customer Service Experience

You must provide awesome, incredible service. In today's social media world especially, service recovery puts the wow! into service and generates word-of-mouth advertising you couldn't buy if you wanted to.

View Course
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TESTIMONIALS

What Our Students Says

Great Seminars, a lot of information that can change you way of thinking,and you life in a positive and professional way .

Roland Anthony

Love the art work unqiue and professional

Karlene Gibbs

Well joining this class has been a wonderful experience for me i enjoyed every moment i never miss one day class it was very informative and great i will recommend anyone to this check it out.

Joy Scarlett Canadian Student

Today was my first class session and iam 100% impressed. Thank you Kelly-Ann for a great experience, can't wait for our next session.

Kerlene Grappie-Ransome

My Experience at the school has been great. I have always wanted to be an Event Manager and for years my mom has been encouraging me to go for it so my friend and business partner of Diamond Royale Events, Aneka and I joined. Being at the school has definitely open up doors and great opportunities in the events world. I made new friends which we also created New Level Events.

Debbie Cleopatra Dennie Elliot

I would definitely recommend this program at TTBEPs because you will learn the essentials of event management. You will be lectured and mentored by some of the most amazing, knowledgeable persons in the industry. Once enrolled I also realized it was not about the monetary gain but about properly education aspiring Event Planners. T&T Business Etiquette & Protocol Specialist Ltd institute is the ideal environment for learning; their holistic approach is what sets them apart from any other institution.

Marissa Joseph

Train for Real Jobs in Events, Hospitality, and Customer Service

Join industry-focused programmes that prepare you for immediate employment.

Success Stories

Celebrating your success

Meet the professionals who trained with TTBEPS and are now building successful careers across events, hospitality, and customer service.

Our Story

Building Professional Excellence Since 2008

T&T Business Etiquette & Protocol Specialists Limited (TTBEPS) was established in 2008 to raise professional standards across Trinidad and Tobago’s business, hospitality, and events industries. We provide industry-focused training in event management, protocol, etiquette, customer service, and hospitality, aligned with international best practices and local realities. Led by experienced professionals and qualified lecturers, our programmes combine practical learning with recognized certification. Our mission is to equip individuals with the skills, confidence, and credibility needed to succeed in real workplace environments.

Leadership Team

Decades of Experience. One Shared Vision.

Our leaders bring deep industry knowledge, strong ethics, and proven expertise to every programme we deliver.

Margaret
White

Founder & Chairman

With over 34 years of corporate leadership experience and recognized authority in protocol, etiquette, and customer service.

Read Bio

Dr. Kemide
Antoine

Managing Director & Vice President
An executive leader
with extensive expertise
in psychology, student services, and institutional administration.
Read Bio

Kelly-Ann
Connelly-Monsegue

Director & Customer Service Facilitator

A certified etiquette consultant and facilitator with 25+ years in customer service, events management, and administration.

Read Bio

Curtis
Bachan

Director, TTBEPS

A Director at TTBEPS with over 25 years’ experience in lighting design, technical coordination, and large-scale production management.

Read Bio
FAQS

Common Questions and Answers

Got questions? We’ve got simple, helpful answers.

Each course typically range from short professional workshops to certification programmes lasting between  weeks and 6 months, depending on the course selected. 

You can begin by filling out the registration form linked on the website to get started. 

At this time, students may enroll in only one course at a time. This ensures you can fully focus on the material and successfully complete the programme before progressing to the next course. 

You can contact or visit any of the TT Connect Service Centres within Trinidad & Tobago.                         
Website - Service Centres – ttconnect
To register for Government Assistance the following are required: Trinidad and Tobago Electronic Birth Paper (or equivalent for persons born elsewhere or adopted), National ID or Passport, valid email address that is checked regularly, valid telephone contact number. Students are required to first register for the GATE eService, at the advertised centers before filling an application where students will receive a GATE ID number. This GATE ID number should be presented on the day of Registration. 
 
 
Pre-requisite to qualify for Government Assistance (GATE) Must be a National or Citizen of Trinidad & Tobago. Must have resided in Trinidad & Tobago for at least five (5) years. Must NOT be enrolled in any in any other state funded programme. Must NOT have been GATE funded previously for anything higher than a professional Certificate. Must be under the age of 50.

Participants who cancel their registration will not receive a refund on registration, however, when notice is given at least 1 week prior to the start date of the course, a 90% refund on fees will be given.

TTBEPS courses provide recognized certification, practical workplace skills, professional confidence, and improved career opportunities through industry-focused training delivered by experienced professionals.

We can schedule a meeting with you to help determine your passions and future goals to help you find your path forward with us. 

The Event Management Diploma is a Government Assisted Programme (GATE) which funds up to 100% tuition of the Diploma Programme. If you cannot access GATE  the cost of the Event Management Diploma without Government Assistance will be $16,500.
 

Leaders in Customer Service Strategy & Training

For over 45 years, Service Quality Institute has provided customer service training programmes and strategies to businesses all over the world. T&T Business Etiquette & Protocol Specialists Ltd is a proud partner for Service Quality Institute (SQI) of USA to deliver its “buffet” of Service Culture Programmes. 

  • Leading Empowered Teams
  • Feelings
  • Empowerment – A Way of Life
  • Handling Irate Customers
  • Speed
  • Moving Up
  • Coaching For Success
  • Remember Me
  • Loyal For Life
  • Exceptional Service
Click here for More Information

Margaret White

Founder and Chairman

Margaret White is the Founder and Chairman of T&T Business Etiquette & Protocol Specialists Limited, a position she has held for over 18 years. She holds a Master of Business Administration and a Bachelor of Arts in International Business, and brings more than 34 years of professional experience in corporate leadership and service excellence.

She is a Certified Protocol and Etiquette Consultant trained by the Protocol School of Washington, and a Certified Customer Service Consultant with the Service Quality Institute, USA. Margaret spent over 19 years in senior management at a major financial institution and served for more than 18 years as an Executive Member of the Trinidad and Tobago Women’s Cricket Board. She is widely respected for her professionalism, discretion, and commitment to excellence, and is regarded as a leading authority in business etiquette, protocol, and customer service training in Trinidad and Tobago.

Dr. Kemide Antoine

Managing Director and Vice President of Student Support and Administration

Dr. Kemide Antoine is the Managing Director and Vice President of Student Support and Administration at T&T Business Etiquette & Protocol Specialists Limited (TTBEPS). In this executive role, she provides strategic oversight and leadership for student services, administrative operations, and institutional support functions, ensuring the delivery of high-quality, student-centered experiences aligned with the organization’s standards of excellence and professionalism.

With over a decade of professional experience spanning psychology, social services, and developmental practice, Dr. Antoine brings a depth of expertise in human development, guidance, and organizational support to her leadership at TTBEPS. She is responsible for managing all student-related matters, including admissions support, student engagement, conflict resolution, and guidance services, and plays a critical role in shaping policies and practices that support student success and institutional effectiveness.

Dr. Antoine’s background in developmental and counseling psychology informs her executive approach, allowing her to integrate evidence-based, people-focused strategies into administrative leadership. Her work emphasizes professionalism, ethical practice, and continuous development, contributing to an environment that supports both personal growth and academic excellence.

As a senior leader within TTBEPS, Dr. Antoine is committed to advancing the organization’s mission through strategic planning, operational oversight, and a strong focus on service quality. Her leadership continues to strengthen TTBEPS’s reputation for excellence in training, professional development, and student support.

Kelly Ann Connelly-Monsegue

Director and Customer Service Facilitator

Kelly Ann Connelly-Monsegue, Director and Customer Service Facilitator, brings over twenty-five (25) years of experience in Customer Service, Events Management, and Administration. She is trained by the Service Quality Institute (USA) to deliver programmes under its internationally recognised Customer Service Strategy and has been facilitating customer service training programmes for more than fifteen (15) years across multiple sectors.

Throughout her career, Kelly Ann has held a range of customer-focused roles, giving her a strong practical understanding of service excellence, professional conduct, and stakeholder engagement. Her experience in Events Management includes the planning and implementation of high-profile and community-based initiatives such as the Cocktail Reception for the Delegates of the Miss Universe Pageant 1999, community tourism projects hosted by the Tourism Company, and corporate events including Annual General Meetings and Public Board Meetings.

In addition to her work in customer service and events, Kelly Ann has spent over twenty-five (25) years in the field of Administration. She is an experienced Executive Administrator and holds a Post Graduate Certificate in Business Administration. Through Trinidad and Tobago Business Etiquette and Protocol Specialists Limited, Kelly Ann designs and delivers professional development workshops in Events Management, Customer Service, and Business Etiquette. She is a Certified Etiquette Consultant and is widely recognised for her professional, practical, and engaging facilitation style.

CURTIS BACHAN

Director, TTBEPS

Curtis Bachan brings over 25 years of professional experience in the theatre arts industry as a Lighting Designer and Technical Coordinator, having collaborated with directors, choreographers, and production design teams at all major theatres in Trinidad and Tobago. His extensive portfolio includes work on major international productions such as the Miss Universe International Finals (1999, Trinidad), Assistant Production Manager for the opera Madama Butterfly at the 2006 Princeton Summer Festival in New Jersey, USA, and lighting design for the National Carnival Commission Dimanche Gras Show, Take Me Home, at the Queen’s Park Savannah in February 2025. After sixteen years as Technical Coordinator at Queen’s Hall.

Curtis transitioned to self-employment in 2018 and recently graduated with second class honors, attaining a bachelor’s degree in Theatre Arts with a Minor in Film Studies from the University of the West Indies. Curtis has served as a Director at the Trinidad and Tobago Business Etiquette and Protocol Specialists Limited (TTBEPS) for over 10 years. His decades of experience orchestrating complex theatrical productions, combined with his commitment to protocol excellence, make him an invaluable asset in delivering seamless, professional events that exceed expectations.